Question 1

What is the history of the hotel? When was the hotel founded?

Accepted Answer

Hotel Villa Siesta was founded in 2002 by the family that still runs it today.

Question 2

Who is the owner/operator of the hotel?

Accepted Answer

The operator is the family company Tankbar s.r.o.

Question 3

How many stars/what classification does the hotel have?

Accepted Answer

The hotel has 3*

Question 4

Is the hotel part of a network or is it independent?

Accepted Answer

The hotel is privately owned by 1 family

Question 5

How can I book a room?

Accepted Answer

You can book your room by phone, through the website www.villasiesta.com, or through the booking portals

Question 6

What types of payments do you accept?

Accepted Answer

Payment is possible by cash or card payment

Question 7

What is the cancellation policy?

Accepted Answer

if necessary, we will move your stay to another date of your choice

Question 8

What are the check-in and check-out times?

Accepted Answer

Check-In is possible from 2 p.m - 8 p.m. Check-Out is possible until 10 a.m.

Question 9

Is early check-in or late check-out possible?

Accepted Answer

Earlier check-in is possible, also later check-out is possible for a fee of 20 €

Question 10

What identification documents do I need at check-in?

Accepted Answer

For accommodation, proof of identity such as an ID card or passport is required from each person staying at the property.

Question 11

Can I extend my stay? How does it work?

Accepted Answer

It is possible to extend your stay in our hotel, it can be done by phone , directly in our hotel, also during your stay if there is free capacity.

Question 12

Do you offer any booking packages or seasonal promotions?

Accepted Answer

Stay packages are published on the hotel's website www.villasiesta.com, where you can also book and pay for your stay directly.

Question 13

Do you have a loyalty program for regular guests?

Accepted Answer

We offer a 10% discount on the price of accommodation to regularly accommodated guests

Question 14

What types of rooms do you offer and what are their amenities?

Accepted Answer

double room - solo, double room Dbl./Twin, double room with extra bed, suite Classic for up to 4 persons and suite LUX for up to 6 persons

Question 15

Do you have cots available?

Accepted Answer

We have travel folding cots available for children, babies.

Question 16

How many extra beds can be added to the rooms?

Accepted Answer

It is possible to put 1 extra bed in the rooms.

Question 17

Does the hotel have air conditioning in the rooms?

Accepted Answer

Neither the hotel nor the hotel rooms have air conditioning. We prefer clean Tatra air.

Question 18

Do the rooms have balconies or terraces?

Accepted Answer

In our hotel we have a sitting area in front of the hotel, a beautiful view of the Tatras, eight rooms have balconies, which are situated overlooking the High Tatras.

Question 19

Do you provide bathrobes and slippers in the rooms?

Accepted Answer

Bathrobe rental is available for a fee of 10€

Question 20

Are there safes in the rooms?

Accepted Answer

The lux suites have safes, if you are interested in a safe, please contact the hotel reception

Question 21

What type of mattresses do you use in your rooms?

Accepted Answer

The hotel has new quality medium hard mattresses

Question 22

Do you have an iron and ironing board?

Accepted Answer

We have an iron and ironing board available on request at reception

Question 23

What type of breakfast do you offer?

Accepted Answer

We offer a cold buffet and a hot breakfast a la carte, but it depends on the number of guests staying

Question 24

What time is breakfast served?

Accepted Answer

Breakfast is served from 7.30h - 9.30h.

Question 25

Do you offer half board or full board?

Accepted Answer

It is possible to book breakfast, lunch, dinner, half board, full board, packed lunch,,,, by prior arrangement

Question 26

Can you cater for special dietary requirements?

Accepted Answer

We can accommodate any guest with food intolerances. Intolerances, the request must be reported in advance at the reception

Question 27

Do you offer room service?

Accepted Answer

No

Question 28

Do you have your own restaurant? What type of cuisine does it offer?

Accepted Answer

We cook traditional Slovak home cuisine.

Question 29

Is the restaurant open to the public?

Accepted Answer

Yes, the restaurant is also open to the public, mainly for breakfast or dinner. Advance reservation is required.

Question 30

Do I need to book a table at the restaurant in advance?

Accepted Answer

It is not necessary to book a table in advance, only on dates such as Christmas, New Year's Eve, Easter, or in case of a larger group.

Question 31

Do you accept meal vouchers?

Accepted Answer

No

Question 32

Do you offer the option to order a packed lunch?

Accepted Answer

Yes, we will be happy to prepare a packed lunch on request at the hotel reception.

Question 33

Do you have your own car park?

Accepted Answer

Yes the hotel has its own car park, for guests only

Question 34

Do you offer a laundry and ironing service?

Accepted Answer

We offer laundry facilities, iron and ironing board are available.

Question 35

Is Wi-Fi available throughout the hotel?

Accepted Answer

Wi-Fi is available throughout the hotel and is free of charge

Question 36

Do you offer bicycle or sports equipment rental?

Accepted Answer

Our hotel does not offer bicycle or sports equipment rental.

Question 37

Do you have your own exchange office or ATM in the hotel?

Accepted Answer

The hotel does not have an ATM or currency exchange, but is located in nearby Stary Smokovec, about 17 minutes on foot

Question 38

Do you offer concierge services?

Accepted Answer

Reception can help with luggage and information if needed.

Question 39

Do you have room to store your luggage?

Accepted Answer

We can store guests' luggage for a short time

Question 40

Do you offer services such as massages or beauty treatments?

Accepted Answer

Guests have at their disposal Wellness - Finnish sauna, herbal sauna, infrared sauna, hydro-massage baths, relaxation room, various types of massages can be ordered at the hotel reception in advance

Question 41

Do you have a fitness center?

Accepted Answer

The hotel does not have a fitness room

Question 42

Do you offer conference facilities?

Accepted Answer

We have 2 conference rooms available one has a capacity of 70 seats and the other has a capacity of 25 - 30 seats

Question 43

What is the policy on pets?

Accepted Answer

We also accommodate pets with a fee of 12,-€ /night

Question 44

Is the hotel non-smoking? Do you have facilities for smokers?

Accepted Answer

The hotel is both non-smoking and smoking, but we do not have a smoking room, guests use the smoking area in front of the hotel.

Question 45

Do you have age restrictions for accommodating children?

Accepted Answer

Every guest is precious to us regardless of age

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